Contact

jordan@janaejewelry.shop

Thank you for choosing us! Please note that all items are made to order and are non-returnable. However, you have 24 hours to cancel your order before it is fulfilled.

If you’re unsatisfied with your item and it differs significantly from your expectations, we may offer store credit within 14 days of receiving purchase. If we determine that an item has been intentionally damaged or misused, we reserve the right to refuse any return or exchange.

Care Instructions

To maintain the beauty of your 14k gold, diamond, and gemstone jewelry, avoid exposure to harsh chemicals like chlorine, bleach, and cosmetics. Remove pieces featuring malachite, lapis, and turquoise before showering, as these softer, delicate stones are sensitive to water and other elements. Gently clean your jewelry with warm, soapy water and a soft brush (avoiding water on softer gemstones), and dry with a lint-free cloth. Store each piece individually to prevent scratches and tangling, and consider professional cleanings annually to keep your jewelry sparkling.